Troubleshooting and FAQ
Find explanations for error messages or solutions to your problem.
Create an import file in CSV UTF-8 format
In this guide you will learn how to save an Excel file as a CSV UTF-8 file for import into Heyloyalty. The correct file format ensures that special characters such as æ, ø and å are…
Read the guideIf there are errors in your product feed
When you integrate product feeds into your emails, it’s important to understand how Heyloyalty handles your feeds and what you can do if problems arise.
Read the guideFeature your products in your newsletter
In this guide, you’ll learn how to embed products, events, or articles from your website directly into your newsletters. This allows you to tailor the content of your newsletters with…
Read the guideFind out why a contact isn’t receiving your email
If a contact hasn’t received an email from Heyloyalty, there could be several reasons for this. For example, the email may have been filtered into the spam folder, the contact’s email…
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